Help

General Help

• Must I be a member of the CDH to be able to use handelsvertreter.de?
  As a Commercial Agent, you must be a member of the CDH to be listed in the Agent Directory. As a principal or manufacturer, you can place advertisements or search in the Agent Directory.

• Which services are there and what do these services from handelsvertreter.de cost?
  As a principal or manufacturer, at handelsvertreter.de you can place advertisements or search in the Agent Directory. On the Page "Prices" the prices for these services can be found.

• How and where do I register myself or get a login?
  As a Commercial Agent , you will be registered at handelsvertreter.de by your CDH regional association. Should you not be listed in the Agent Directory, please contact your regional association.
  
  As a manufacturer or principal please click at the top right on Login. Then click on the button [Register now] and follow the registration process. Please note: After registering, you must activate your account. For doing this, you will receive an e-mail with an activation link. Only after activating your account can you make use of the services at handelsvertreter.de.

• I've forgotten my username or password or both.
  If you have forgotten your login data, click at the top right on Login and then on the link "Forgot your password?" Here you can request a new password. If you have forgotten both your username and your password, then please request your username first, and then, using your username, request a new password.

• How can I pay at handelsvertreter.de?
  You can pay by direct debit (authorization) or by credit card. For payment, we work together with WorldPay, one of the worldwide leading service providers of ePayment solutions. That gives you the advantage of secure and reliable payment.

• How do I receive my invoice?
  When you are logged in, you will find a list of the services you have booked by going to the Web page [Services Ordered]. This is where you can download your invoices.

• Whom can I contact if I have further questions?
  On our website, to the top right, you will find the link to our contact form. Please fill out the contact form entirely and send it to us if you have questions or problems. We will respond to you as soon as possible.

Advertisements

• Placing an Advertisement
  Click in the navigation on [Place an advertisement]. If you are already registered, you can log in in the upper area of the website. If you are not yet registered, please fill out and submit the registration form. Registration is free of charge.
  
  Now choose between a combination advertisement (ad in H&V Journal + ad at handelsvertreter.de) or an online advertisement. Fill out the advertisement form completely. All fields or requested data/details marked with an asterisk (*) must be provided. Once you have filled out the form, click on the button [Check ad and place in shopping cart] and check your advertisement.
  
  On the next page, you then have an opportunity to place more advertisemetns or to search in the Agent Directory. If you would not like to order more services, click at the upper right side of the page on "Your Shopping Cart".
  
  Next, choose your method of payment and close the order process. As a confirmation, you will receive an electronic mail message (order confirmation). You can view and download the invoice in your personal area under [Services Ordered]. Activation of your advertisement will then occur on your desired (and indicated) starting date.

• Where can I change my advertisement looking for an Commercial Agent?
  You can change your advertisement up to three times. To do this, log yourself in and then click on [Services Ordered]. This is where you can deactivate or update advertisements which are currently running.

• Can I re-run or renew an old advertisement?
  Yes, all advertisements that you have placed at handelsvertreter.de can be found on the page [Services Ordered]. Using the plus symbol (+), you can choose the advertisement that you wish to run again.

Searching in the Agent Directory

• How do I perform a search in the Agent Directory?
  Start your search in the search window to the top right. Enter your desired search term and then choose "Agent". In the list of matches, you will now see in which industry sectors how many matches there are at handelsvertreter.de.
  
  Now choose the desired industry sectors for the desired activation time frame, and click on [Add to Search/Shopping Cart]. Check your choices and place them in the shopping cart. On the next page, you then have the opportunity to search some more in the Agent Directory or to place an advertisement (looking for agents). If you would not like to order any more services, then click at the top right on "Your Shopping Cart".
  
  Now choose your payment method and finish the ordering process. As confirmation, you will receive an electronic mail message (order confirmation). You can then see the invoice in your personal area under [Services Ordered], and you can download the invoice too. A search in the Agent Directory is then immediately available in your chosen industry sectors, as long as you are logged in.

• Can I re-activate an industry sector?
  Yes, all activations that you have made at handelsvertreter.de can be found at the page [Services Ordered]. Through the plus symbol (+) you can choose the industry sector that you would like to activate once again.

Entry in the Agent Directory

• How can I update or change my entry in the Agent Directory?
  Please click in the navigation on [Update entry in Agent Directory] and log in with the access data (username and password) that you have received from your CDH regional association. Please note that keeping your entry up to date on a regular basis greatly increases your chances of receiving a suitable offer (advertisement looking for a commercial agent).

• How can I delete my entry in the Agent Directory?
  If you no longer wish to be listed in the Agent Directory at handelsvertreter.de, please contact your CDH regional association (in your German federal state). This association can delete your entry.

• I no longer wish to receive push emails with new advertisements from handelsvertreter.de. What can I do?
  Click in the navigation on [Update entry in Agent Directory] and log yourself in. On the page [Update basic entry], you can choose to have or not to have the email push service.